UNIFIED COMMUNICATIONS

Unified Communication Solution In One Platform

Three Pillars provide unified communication solution in one Platform that include: IP PBX, Instant messaging, Presence Management, Voice Conferencing, Unified Messaging, Enhanced Messaging.

The Advantage Of Unified Communication Solution Are:

  • Microsoft Integrations
  • “All Software” Approach
  • Delivers Contact Center and Enterprise Functionality on a Single Platform

Contact Center

The contact center solution are software based IP contact center suite, Inbound, Outbound, Multichannel, IVR, WFM, Speech Analytics, and Quality Monitoring.

The Advantage Of Contact Center Solution Are:

  • Single Multi-Application Platform
  • Lowest TCO for Multimedia Environments
  • Standards-based, Open System
  • Easy Migration to VoIP

Business Process Automation

The Business process Automation solution are Capture, Prioritize, Route, Escalate and Track each Step of a Process Flow, Communications-Based Process Automation.

The Advantage Of Business Process Automation Solution Are:

  • Enables Companies to Accomplish more with Fewer Required Resources
  • Built on Proven Contact Center Technologies
  • Less Complex, Requiring less Customization than legacy Business Process Management Suites